@import url('https://fonts.googleapis.com/css2?family=Inter:ital,opsz,wght@0,14..32,300..700;1,14..32,300..700&family=JetBrains+Mono:wght@400;500&display=swap');

:root{
  --bg:#0a0a0a;--surface:#111111;--s2:#161616;--s3:#1c1c1c;
  --border:rgba(255,255,255,0.06);--border-m:rgba(255,255,255,0.10);--border-hi:rgba(255,255,255,0.18);
  --text:#f0f0f0;--text2:#888888;--text3:#484848;
  --green:#3DD440;--gd:rgba(61,212,64,0.10);--gg:rgba(61,212,64,0.18);
  --red:#EF4444;--rd:rgba(239,68,68,0.10);
  --yellow:#F59E0B;--yd:rgba(245,158,11,0.10);
  --blue:#60A5FA;--bd:rgba(96,165,250,0.10);
  --purple:#A78BFA;--pd:rgba(167,139,250,0.10);
  --font:'Inter',-apple-system,sans-serif;
  --mono:'JetBrains Mono','Fira Code',monospace;
  --r:8px;--rl:11px;--rxl:16px;--rs:5px;
  --sw:220px;--th:54px;
  --ease:0.15s ease;
}

*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
html{font-size:14px;height:100%}
body{background:var(--bg);color:var(--text);font-family:var(--font);font-size:14px;line-height:1.55;
  -webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;height:100%}
a{color:inherit;text-decoration:none}
button,input,select,textarea{font-family:var(--font)}
button{cursor:pointer}
img{max-width:100%;display:block}
::-webkit-scrollbar{width:4px;height:4px}
::-webkit-scrollbar-track{background:transparent}
::-webkit-scrollbar-thumb{background:var(--border);border-radius:2px}
::-webkit-scrollbar-thumb:hover{background:rgba(255,255,255,0.18)}

/* ── LAYOUT ───────────────────────────────── */
.layout{display:flex;min-height:100vh}
.sidebar{
  width:var(--sw);background:var(--surface);border-right:1px solid var(--border);
  position:fixed;top:0;left:0;height:100vh;
  display:flex;flex-direction:column;z-index:50;
  transition:transform var(--ease)
}
.main-wrap{margin-left:var(--sw);flex:1;display:flex;flex-direction:column;min-height:100vh}

/* ── SIDEBAR ──────────────────────────────── */
.sb-brand{padding:18px 16px 14px;border-bottom:1px solid var(--border)}
.sb-brand img{height:24px;object-fit:contain}
.sb-brand .brand-sub{font-size:10px;font-weight:600;letter-spacing:.1em;color:var(--text3);text-transform:uppercase;margin-top:4px}
.sb-nav{flex:1;overflow-y:auto;padding:6px 0}
.nav-section{font-size:10px;font-weight:700;letter-spacing:.1em;color:var(--text3);text-transform:uppercase;padding:14px 16px 6px}
.nav-item{
  display:flex;align-items:center;gap:9px;padding:8px 16px;
  color:var(--text2);font-size:13px;font-weight:500;
  border-left:2px solid transparent;
  transition:all var(--ease);position:relative
}
.nav-item:hover{color:var(--text);background:rgba(255,255,255,0.02);border-left-color:rgba(61,212,64,.25)}
.nav-item.active{color:var(--green);background:rgba(61,212,64,.06);border-left-color:var(--green);font-weight:600}
.nav-item svg{width:15px;height:15px;flex-shrink:0;opacity:.8}
.nav-item.active svg{opacity:1}
.nav-item .badge-count{margin-left:auto;background:var(--rd);color:var(--red);font-size:10px;font-weight:700;padding:1px 6px;border-radius:10px}
.sb-divider{height:1px;background:var(--border);margin:6px 0}
.sb-footer{padding:14px 16px;border-top:1px solid var(--border)}
.sb-user-name{font-size:13px;font-weight:600;color:var(--text)}
.sb-user-role{font-size:11px;color:var(--text3);margin-top:1px;text-transform:capitalize}
.sb-logout{
  display:flex;align-items:center;gap:7px;margin-top:10px;
  color:var(--text3);font-size:12px;font-weight:500;
  transition:color var(--ease)
}
.sb-logout:hover{color:var(--red)}
.sb-logout svg{width:13px;height:13px}

/* ── TOPBAR ───────────────────────────────── */
.topbar{
  height:var(--th);background:var(--surface);
  border-bottom:1px solid var(--border);
  display:flex;align-items:center;justify-content:space-between;
  padding:0 24px;position:sticky;top:0;z-index:40
}
.topbar-left .page-title{font-size:15px;font-weight:700;color:var(--text)}
.topbar-left .page-sub{font-size:11px;color:var(--text3)}
.topbar-right{display:flex;align-items:center;gap:10px}
.tb-avatar{
  width:30px;height:30px;border-radius:50%;
  background:var(--gd);border:1px solid rgba(61,212,64,.2);
  display:flex;align-items:center;justify-content:center;
  font-size:11px;font-weight:800;color:var(--green)
}
.tb-username{font-size:13px;color:var(--text2)}
.tb-sep{width:1px;height:20px;background:var(--border)}

/* ── CONTENT ──────────────────────────────── */
.content{flex:1;padding:22px 24px;overflow-x:hidden}
.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:22px;gap:16px;flex-wrap:wrap}
.ph-title{font-size:19px;font-weight:700;color:var(--text)}
.ph-sub{font-size:12px;color:var(--text3);margin-top:3px}
.ph-actions{display:flex;gap:8px;align-items:center}

/* ── KPI GRID ─────────────────────────────── */
.kpi-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:22px}
.kpi{
  background:var(--s2);border:1px solid var(--border);border-radius:var(--rl);
  padding:18px 20px;display:flex;align-items:flex-start;justify-content:space-between;
  transition:border-color var(--ease)
}
.kpi:hover{border-color:var(--border-m)}
.kpi-num{font-size:30px;font-weight:800;line-height:1;font-family:var(--mono);color:var(--text);font-variant-numeric:tabular-nums}
.kpi-num.ok{color:var(--green)}
.kpi-num.warn{color:var(--yellow)}
.kpi-num.danger{color:var(--red)}
.kpi-label{font-size:11px;color:var(--text3);margin-top:5px;font-weight:500;text-transform:uppercase;letter-spacing:.06em}
.kpi-icon{width:32px;height:32px;border-radius:var(--r);display:flex;align-items:center;justify-content:center}
.kpi-icon svg{width:16px;height:16px}
.kpi-icon.ok{background:var(--gd);color:var(--green)}
.kpi-icon.warn{background:var(--yd);color:var(--yellow)}
.kpi-icon.danger{background:var(--rd);color:var(--red)}
.kpi-icon.neutral{background:rgba(255,255,255,0.04);color:var(--text3)}

/* ── CARDS ────────────────────────────────── */
.card{background:var(--s2);border:1px solid var(--border);border-radius:var(--rl);padding:20px}
.card-title{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.08em;color:var(--text3);margin-bottom:16px}
.card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}

/* ── TABLE ────────────────────────────────── */
.table-wrap{background:var(--s2);border:1px solid var(--border);border-radius:var(--rl);overflow:hidden}
table{width:100%;border-collapse:collapse}
thead th{
  background:rgba(255,255,255,.015);padding:9px 16px;text-align:left;
  font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.08em;color:var(--text3);
  border-bottom:1px solid var(--border);white-space:nowrap
}
thead th a{color:var(--text3);transition:color var(--ease)}
thead th a:hover{color:var(--text)}
tbody td{padding:10px 16px;font-size:13px;color:#ccc;border-bottom:1px solid rgba(255,255,255,.025);vertical-align:middle}
tbody tr:last-child td{border-bottom:none}
tbody tr{transition:background var(--ease)}
tbody tr:hover td{background:rgba(255,255,255,.025)}
.td-mono{font-family:var(--mono);font-size:12px;color:var(--text2)}
.td-link{cursor:pointer}

/* ── BADGES ───────────────────────────────── */
.badge{display:inline-flex;align-items:center;gap:4px;padding:3px 9px;border-radius:20px;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;white-space:nowrap}
.bg-green{background:rgba(61,212,64,.1);color:#3DD440}
.bg-yellow{background:rgba(245,158,11,.12);color:#F59E0B}
.bg-red{background:rgba(239,68,68,.12);color:#EF4444}
.bg-blue{background:rgba(96,165,250,.12);color:#60A5FA}
.bg-gray{background:rgba(255,255,255,.06);color:#888}
.bg-purple{background:rgba(167,139,250,.12);color:#A78BFA}
.badge svg{width:10px;height:10px}

/* ── BUTTONS ──────────────────────────────── */
.btn{
  display:inline-flex;align-items:center;justify-content:center;gap:6px;
  padding:7px 16px;border-radius:var(--r);font-size:13px;font-weight:600;
  border:none;cursor:pointer;font-family:var(--font);
  transition:all var(--ease);white-space:nowrap;text-decoration:none;line-height:1.3
}
.btn svg{width:14px;height:14px;flex-shrink:0}
.btn-primary{background:var(--green);color:#000}
.btn-primary:hover{background:#4ae64d;transform:translateY(-1px);box-shadow:0 4px 14px rgba(61,212,64,.25)}
.btn-secondary{background:rgba(255,255,255,.055);color:var(--text2);border:1px solid var(--border)}
.btn-secondary:hover{background:rgba(255,255,255,.09);color:var(--text);border-color:var(--border-m)}
.btn-danger{background:var(--rd);color:var(--red);border:1px solid rgba(239,68,68,.2)}
.btn-danger:hover{background:rgba(239,68,68,.2)}
.btn-warning{background:var(--yd);color:var(--yellow);border:1px solid rgba(245,158,11,.2)}
.btn-warning:hover{background:rgba(245,158,11,.2)}
.btn-ghost{background:transparent;color:var(--text2);padding:7px}
.btn-ghost:hover{color:var(--text);background:rgba(255,255,255,.04)}
.btn-sm{padding:5px 12px;font-size:12px}
.btn-sm svg{width:13px;height:13px}
.btn-lg{padding:11px 24px;font-size:14px}
.btn-full{width:100%}
.btn-icon{padding:7px;border-radius:var(--r)}
.btn[disabled]{opacity:.45;cursor:not-allowed;pointer-events:none}

/* ── FORMS ────────────────────────────────── */
.form-group{margin-bottom:14px}
.form-label{display:block;font-size:12px;font-weight:500;color:var(--text2);margin-bottom:5px}
.req{color:var(--red);margin-left:2px}
.form-hint{font-size:11px;color:var(--text3);margin-top:4px}
.form-ctrl{
  width:100%;background:#181818;border:1px solid rgba(255,255,255,.08);
  border-radius:var(--r);padding:9px 12px;color:var(--text);font-size:14px;
  transition:border-color var(--ease),box-shadow var(--ease);appearance:none
}
.form-ctrl:focus{outline:none;border-color:var(--green);box-shadow:0 0 0 3px rgba(61,212,64,.08)}
.form-ctrl::placeholder{color:var(--text3)}
select.form-ctrl{cursor:pointer}
select.form-ctrl option{background:#1a1a1a}
textarea.form-ctrl{resize:vertical;min-height:88px;line-height:1.6}
.input-group{position:relative}
.input-group svg{position:absolute;left:12px;top:50%;transform:translateY(-50%);width:15px;height:15px;color:var(--text3);pointer-events:none;transition:color var(--ease)}
.input-group:focus-within svg{color:var(--green)}
.input-group .form-ctrl{padding-left:38px}
.form-row{display:grid;grid-template-columns:1fr 1fr;gap:14px}

/* ── ALERTS ───────────────────────────────── */
.alert{padding:11px 14px;border-radius:var(--r);font-size:13px;margin-bottom:14px;display:flex;align-items:flex-start;gap:9px}
.alert svg{width:15px;height:15px;flex-shrink:0;margin-top:1px}
.alert-success{background:rgba(61,212,64,.08);border:1px solid rgba(61,212,64,.2);color:var(--green)}
.alert-error{background:var(--rd);border:1px solid rgba(239,68,68,.2);color:var(--red)}
.alert-warning{background:var(--yd);border:1px solid rgba(245,158,11,.2);color:var(--yellow)}
.alert-info{background:var(--bd);border:1px solid rgba(96,165,250,.2);color:var(--blue)}

/* ── SEARCH & FILTERS ─────────────────────── */
.toolbar{display:flex;gap:9px;align-items:center;margin-bottom:14px;flex-wrap:wrap}
.search-box{position:relative;flex:1;min-width:200px}
.search-box svg{position:absolute;left:11px;top:50%;transform:translateY(-50%);width:14px;height:14px;color:var(--text3)}
.search-input{
  width:100%;background:var(--s2);border:1px solid var(--border);
  border-radius:var(--r);padding:8px 12px 8px 34px;
  color:var(--text);font-size:13px;transition:border-color var(--ease);
  font-family:var(--font)
}
.search-input:focus{outline:none;border-color:var(--green)}
.search-input::placeholder{color:var(--text3)}
.filter-row{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:14px;align-items:center}
.pill{
  padding:5px 13px;border-radius:20px;font-size:12px;font-weight:500;
  background:var(--s2);border:1px solid var(--border);color:var(--text2);
  cursor:pointer;transition:all var(--ease);text-decoration:none;white-space:nowrap
}
.pill:hover{border-color:var(--border-m);color:var(--text)}
.pill.active{background:rgba(61,212,64,.08);border-color:rgba(61,212,64,.28);color:var(--green);font-weight:600}
.filter-select{
  background:var(--s2);border:1px solid var(--border);border-radius:var(--r);
  padding:6px 10px;color:var(--text2);font-size:13px;cursor:pointer;
  font-family:var(--font);transition:border-color var(--ease)
}
.filter-select:focus{outline:none;border-color:var(--green)}

/* ── PAGINATION ───────────────────────────── */
.pagination{display:flex;gap:4px;justify-content:center;margin-top:18px;flex-wrap:wrap}
.page-btn{
  min-width:32px;height:32px;display:flex;align-items:center;justify-content:center;
  border-radius:var(--rs);font-size:13px;border:1px solid var(--border);
  background:var(--s2);color:var(--text2);cursor:pointer;text-decoration:none;
  padding:0 8px;transition:all var(--ease)
}
.page-btn:hover{border-color:var(--border-m);color:var(--text)}
.page-btn.active{background:rgba(61,212,64,.1);border-color:rgba(61,212,64,.3);color:var(--green);font-weight:700}
.page-info{font-size:12px;color:var(--text3);text-align:center;margin-top:8px}

/* ── FAB ──────────────────────────────────── */
.fab{
  position:fixed;bottom:24px;right:24px;z-index:100;
  width:46px;height:46px;border-radius:50%;
  background:var(--green);border:none;cursor:pointer;
  display:flex;align-items:center;justify-content:center;
  box-shadow:0 4px 18px rgba(61,212,64,.30);
  transition:all .2s ease
}
.fab:hover{transform:scale(1.08);box-shadow:0 6px 26px rgba(61,212,64,.4)}
.fab svg{width:20px;height:20px;color:#000}

/* ── MODAL ────────────────────────────────── */
.modal-overlay{
  display:none;position:fixed;inset:0;
  background:rgba(0,0,0,.72);backdrop-filter:blur(6px);
  z-index:200;align-items:center;justify-content:center;padding:20px
}
.modal-overlay.open{display:flex}
.modal{
  background:#191919;border:1px solid rgba(255,255,255,.1);
  border-radius:var(--rxl);padding:26px;width:100%;
  max-width:500px;max-height:90vh;overflow-y:auto;
  animation:modalIn .15s ease
}
@keyframes modalIn{from{opacity:0;transform:scale(.96) translateY(8px)}to{opacity:1;transform:none}}
.modal-title{font-size:16px;font-weight:700;color:var(--text);margin-bottom:20px;display:flex;align-items:center;gap:8px}
.modal-title svg{width:18px;height:18px;color:var(--text2)}
.modal-footer{display:flex;gap:8px;margin-top:20px;justify-content:flex-end}
.modal-close{
  position:absolute;top:20px;right:20px;background:none;border:none;
  color:var(--text3);cursor:pointer;padding:4px;
  transition:color var(--ease)
}
.modal-close:hover{color:var(--text)}

/* ── TIMELINE / REPLIES ───────────────────── */
.timeline{display:flex;flex-direction:column;gap:16px}
.tl-item{display:flex;gap:12px}
.tl-dot{width:32px;height:32px;border-radius:50%;flex-shrink:0;display:flex;align-items:center;justify-content:center}
.tl-dot.reply{background:var(--bd);color:var(--blue)}
.tl-dot.nota{background:var(--yd);color:var(--yellow)}
.tl-dot.system{background:rgba(255,255,255,.05);color:var(--text3)}
.tl-dot svg{width:14px;height:14px}
.tl-body{flex:1;background:var(--s3);border:1px solid var(--border);border-radius:var(--rl);padding:14px 16px}
.tl-meta{font-size:11px;color:var(--text3);margin-bottom:8px;display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.tl-author{font-weight:600;color:var(--text2)}
.tl-text{font-size:13px;color:#d0d0d0;line-height:1.6;white-space:pre-wrap}
.tl-type-nota .tl-body{border-color:rgba(245,158,11,.15);background:rgba(245,158,11,.04)}

/* ── SLA BAR ──────────────────────────────── */
.sla-wrap{margin-top:6px}
.sla-bar{height:3px;border-radius:2px;background:rgba(255,255,255,.06);overflow:hidden}
.sla-fill{height:100%;border-radius:2px;transition:width .4s ease}
.sla-fill.ok{background:var(--green)}
.sla-fill.warn{background:var(--yellow)}
.sla-fill.danger{background:var(--red)}
.sla-label{font-size:10px;color:var(--text3);margin-top:3px}

/* ── EMPTY STATE ──────────────────────────── */
.empty{text-align:center;padding:56px 20px}
.empty svg{width:36px;height:36px;margin:0 auto 12px;opacity:.25;display:block}
.empty p{font-size:14px;color:var(--text3)}
.empty small{font-size:12px;color:var(--text3);display:block;margin-top:4px}

/* ── SECTION TABS ─────────────────────────── */
.tabs{display:flex;gap:2px;border-bottom:1px solid var(--border);margin-bottom:20px}
.tab{
  padding:9px 16px;font-size:13px;font-weight:500;color:var(--text2);
  border-bottom:2px solid transparent;cursor:pointer;
  transition:all var(--ease);text-decoration:none
}
.tab:hover{color:var(--text)}
.tab.active{color:var(--green);border-bottom-color:var(--green);font-weight:600}

/* ── TOGGLE ───────────────────────────────── */
.toggle-wrap{display:flex;align-items:center;justify-content:space-between;padding:12px 0;border-bottom:1px solid var(--border)}
.toggle-wrap:last-child{border-bottom:none}
.toggle-info strong{font-size:13px;font-weight:600;color:var(--text);display:block}
.toggle-info span{font-size:11px;color:var(--text3)}
.toggle{position:relative;width:40px;height:22px;flex-shrink:0}
.toggle input{opacity:0;width:0;height:0}
.toggle-slider{
  position:absolute;inset:0;background:rgba(255,255,255,.1);border-radius:11px;
  cursor:pointer;transition:background .2s
}
.toggle-slider::before{
  content:'';position:absolute;left:3px;top:3px;width:16px;height:16px;
  border-radius:50%;background:#fff;transition:transform .2s
}
.toggle input:checked+.toggle-slider{background:var(--green)}
.toggle input:checked+.toggle-slider::before{transform:translateX(18px)}

/* ── AVATAR INITIALS ──────────────────────── */
.avatar{
  width:32px;height:32px;border-radius:50%;
  display:flex;align-items:center;justify-content:center;
  font-size:12px;font-weight:800;text-transform:uppercase;flex-shrink:0
}
.avatar-a{background:var(--gd);color:var(--green)}
.avatar-b{background:var(--bd);color:var(--blue)}
.avatar-c{background:var(--pd);color:var(--purple)}
.avatar-d{background:var(--yd);color:var(--yellow)}
.avatar-e{background:var(--rd);color:var(--red)}

/* ── CHART ────────────────────────────────── */
.chart-wrap{height:180px;display:flex;align-items:flex-end;gap:8px;padding-bottom:8px}
.chart-bar-group{flex:1;display:flex;flex-direction:column;align-items:center;gap:4px}
.chart-bar{width:100%;border-radius:4px 4px 0 0;background:var(--green);min-height:2px;transition:height .4s ease}
.chart-label{font-size:10px;color:var(--text3);text-align:center;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}
.chart-value{font-size:10px;color:var(--text2);font-family:var(--mono)}

/* ── TICKET DETAIL ────────────────────────── */
.ticket-layout{display:grid;grid-template-columns:1fr 340px;gap:18px;align-items:start}
.ticket-meta{display:flex;flex-direction:column;gap:10px}
.meta-row{display:flex;justify-content:space-between;align-items:center;padding:9px 0;border-bottom:1px solid var(--border)}
.meta-row:last-child{border-bottom:none}
.meta-key{font-size:11px;font-weight:600;color:var(--text3);text-transform:uppercase;letter-spacing:.06em}
.meta-val{font-size:13px;color:var(--text)}

/* ── LOGIN ────────────────────────────────── */
.login-page{min-height:100vh;background:var(--bg);display:flex;align-items:center;justify-content:center;padding:20px}
.login-card{
  width:100%;max-width:400px;background:var(--surface);
  border:1px solid var(--border);border-radius:var(--rxl);
  padding:36px 32px
}
.login-logo{margin-bottom:28px}
.login-logo img{height:28px}
.login-title{font-size:18px;font-weight:700;color:var(--text);margin-bottom:6px}
.login-sub{font-size:13px;color:var(--text2);margin-bottom:24px}
.login-footer{font-size:11px;color:var(--text3);margin-top:20px;text-align:center}

/* ── PUBLIC PORTAL ────────────────────────── */
.portal-page{min-height:100vh;background:var(--bg)}
.portal-hero{
  padding:60px 24px 48px;text-align:center;
  background:radial-gradient(ellipse at 50% 0%, rgba(61,212,64,.06) 0%, transparent 70%)
}
.portal-logo{height:30px;margin:0 auto 24px}
.portal-title{font-size:28px;font-weight:800;color:var(--text);margin-bottom:8px}
.portal-sub{font-size:14px;color:var(--text2);margin-bottom:36px;max-width:460px;margin-left:auto;margin-right:auto}
.portal-cards{display:grid;grid-template-columns:1fr 1fr;gap:20px;max-width:820px;margin:0 auto;padding:0 24px 60px}
.portal-card{
  background:var(--s2);border:1px solid var(--border);border-radius:var(--rxl);
  padding:28px;transition:border-color var(--ease);cursor:pointer
}
.portal-card:hover{border-color:var(--border-m)}
.portal-card-icon{width:40px;height:40px;border-radius:var(--rl);background:var(--gd);display:flex;align-items:center;justify-content:center;margin-bottom:14px}
.portal-card-icon svg{width:20px;height:20px;color:var(--green)}
.portal-card h3{font-size:15px;font-weight:700;color:var(--text);margin-bottom:6px}
.portal-card p{font-size:13px;color:var(--text2);line-height:1.5}

/* ── MOBILE ───────────────────────────────── */
.menu-btn{
  display:none;position:fixed;top:14px;left:14px;z-index:60;
  background:var(--s2);border:1px solid var(--border);border-radius:var(--r);
  padding:8px;cursor:pointer;color:var(--text2)
}
.menu-btn svg{display:block;width:18px;height:18px}
@media(max-width:900px){
  .menu-btn{display:flex}
  .sidebar{transform:translateX(-100%)}
  .sidebar.open{transform:translateX(0);box-shadow:20px 0 60px rgba(0,0,0,.8)}
  .main-wrap{margin-left:0}
  .kpi-grid{grid-template-columns:repeat(2,1fr)}
  .content{padding:16px}
  .topbar{padding:0 16px 0 52px}
  .ticket-layout{grid-template-columns:1fr}
  .form-row{grid-template-columns:1fr}
  .portal-cards{grid-template-columns:1fr}
}
@media(max-width:560px){
  .kpi-grid{grid-template-columns:1fr 1fr;gap:10px}
  .login-card{padding:28px 22px}
}

/* ── UTILS ────────────────────────────────── */
.gap-1{gap:4px}.gap-2{gap:8px}.gap-3{gap:12px}
.flex{display:flex}.flex-col{flex-direction:column}.items-center{align-items:center}.justify-between{justify-content:space-between}
.mt-1{margin-top:4px}.mt-2{margin-top:8px}.mt-3{margin-top:12px}.mt-4{margin-top:18px}
.mb-3{margin-bottom:12px}.mb-4{margin-bottom:18px}
.text-sm{font-size:12px}.text-xs{font-size:11px}
.text-green{color:var(--green)}.text-red{color:var(--red)}.text-yellow{color:var(--yellow)}.text-muted{color:var(--text2)}.text-dim{color:var(--text3)}
.mono{font-family:var(--mono)}
.w-full{width:100%}
.hidden{display:none!important}
.truncate{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.divider{height:1px;background:var(--border);margin:16px 0}
.skeleton{background:linear-gradient(90deg,var(--s2) 25%,var(--s3) 50%,var(--s2) 75%);background-size:200% 100%;animation:shimmer 1.5s infinite}
@keyframes shimmer{0%{background-position:200% 0}100%{background-position:-200% 0}}

/* ═══════════════════════════════════════════════════════════
   LIGHT MODE — overrides explícitos por elemento
   Redefine vars E aplica cores diretamente para garantir
   que elementos com background hardcoded também troquem.
═══════════════════════════════════════════════════════════ */
html.light-mode, body.light-mode {
  --bg:#f8f9fa; --surface:#ffffff; --s2:#f1f3f5; --s3:#e9ecef;
  --border:rgba(0,0,0,.08); --border-hover:rgba(0,0,0,.15);
  --text:#1a1a1a; --text2:#555555; --text3:#888888;
  background:#f8f9fa !important;
  color:#1a1a1a;
}
/* Layout principal */
html.light-mode, body.light-mode .layout,
html.light-mode, body.light-mode .main-wrap,
html.light-mode, body.light-mode .content,
html.light-mode, body.light-mode .portal-page { background:#f8f9fa; }

/* Sidebar */
html.light-mode, body.light-mode .sidebar {
  background:#ffffff !important;
  border-right:1px solid rgba(0,0,0,.08);
}
html.light-mode, body.light-mode .sb-brand      { border-bottom:1px solid rgba(0,0,0,.08); }
html.light-mode, body.light-mode .sb-footer     { border-top:1px solid rgba(0,0,0,.08); }
html.light-mode, body.light-mode .sb-user-name,
html.light-mode, body.light-mode .sb-user-role  { color:#1a1a1a; }
html.light-mode, body.light-mode .sb-logout     { color:#555; }
html.light-mode, body.light-mode .nav-item      { color:#555; }
html.light-mode, body.light-mode .nav-item:hover      { background:rgba(0,0,0,.04); color:#1a1a1a; }
html.light-mode, body.light-mode .nav-item.active     { background:rgba(61,212,64,.12); color:#2a8a2e; }
html.light-mode, body.light-mode .nav-section         { color:#aaa; }
html.light-mode, body.light-mode .sb-divider          { background:rgba(0,0,0,.08); }

/* Topbar */
html.light-mode, body.light-mode .topbar {
  background:#ffffff !important;
  border-bottom:1px solid rgba(0,0,0,.08);
}
html.light-mode, body.light-mode .page-title   { color:#1a1a1a; }
html.light-mode, body.light-mode .page-sub     { color:#555; }
html.light-mode, body.light-mode .tb-username  { color:#1a1a1a; }
html.light-mode, body.light-mode .tb-sep       { background:rgba(0,0,0,.1); }
html.light-mode, body.light-mode .tb-avatar    { background:rgba(61,212,64,.15); color:#2a8a2e; }

/* Cards e superfícies */
html.light-mode, body.light-mode .kpi,
html.light-mode, body.light-mode .card,
html.light-mode, body.light-mode .table-wrap,
html.light-mode, body.light-mode .modal        { background:#ffffff; border-color:rgba(0,0,0,.08); }
html.light-mode, body.light-mode .kpi-label    { color:#555; }
html.light-mode, body.light-mode .kpi-num      { color:#1a1a1a; }

/* Tabela */
html.light-mode, body.light-mode table thead th  { background:#f1f3f5; color:#555; border-color:rgba(0,0,0,.06); }
html.light-mode, body.light-mode table td        { border-color:rgba(0,0,0,.05); color:#1a1a1a; }
html.light-mode, body.light-mode tbody tr:hover  { background:rgba(0,0,0,.025); }

/* Formulários */
html.light-mode, body.light-mode .form-ctrl,
html.light-mode, body.light-mode input,
html.light-mode, body.light-mode select,
html.light-mode, body.light-mode textarea {
  background:#ffffff;
  color:#1a1a1a;
  border-color:rgba(0,0,0,.12);
}
html.light-mode, body.light-mode .form-label    { color:#555; }
html.light-mode, body.light-mode .form-hint     { color:#888; }
html.light-mode, body.light-mode .input-group svg { color:#888; }

/* Botões */
html.light-mode, body.light-mode .btn-secondary { background:rgba(0,0,0,.06); color:#333; border-color:rgba(0,0,0,.1); }
html.light-mode, body.light-mode .btn-ghost     { color:#555; }
html.light-mode, body.light-mode .btn-icon      { color:#555; }

/* Pills e filtros */
html.light-mode, body.light-mode .pill          { background:rgba(0,0,0,.04); color:#555; border-color:rgba(0,0,0,.08); }
html.light-mode, body.light-mode .pill.active   { background:rgba(61,212,64,.15); color:#2a8a2e; border-color:rgba(61,212,64,.3); }
html.light-mode, body.light-mode .filter-select { background:#ffffff; color:#1a1a1a; border-color:rgba(0,0,0,.12); }
html.light-mode, body.light-mode .search-box    { background:#ffffff; border-color:rgba(0,0,0,.12); }
html.light-mode, body.light-mode .search-input  { background:transparent; color:#1a1a1a; }

/* Badges */
html.light-mode, body.light-mode .badge.bg-gray   { background:#e9ecef; color:#555; }
html.light-mode, body.light-mode .badge.bg-blue   { background:#dbeafe; color:#1d4ed8; }
html.light-mode, body.light-mode .badge.bg-green  { background:#dcfce7; color:#166534; }
html.light-mode, body.light-mode .badge.bg-yellow { background:#fef9c3; color:#854d0e; }
html.light-mode, body.light-mode .badge.bg-red    { background:#fee2e2; color:#991b1b; }
html.light-mode, body.light-mode .badge.bg-purple { background:#f3e8ff; color:#6b21a8; }

/* Portal público */
html.light-mode, body.light-mode .portal-hero   {
  background:radial-gradient(ellipse at 50% 0%,rgba(61,212,64,.04) 0%,transparent 70%);
}
html.light-mode, body.light-mode .portal-title  { color:#1a1a1a; }
html.light-mode, body.light-mode .portal-sub    { color:#555; }
html.light-mode, body.light-mode .portal-card   { background:#ffffff; border-color:rgba(0,0,0,.1); }
html.light-mode, body.light-mode .portal-card:hover { border-color:rgba(0,0,0,.2); }

/* Login */
html.light-mode, body.light-mode .login-page    { background:#f8f9fa; }
html.light-mode, body.light-mode .login-card    { background:#ffffff; border-color:rgba(0,0,0,.1); }
html.light-mode, body.light-mode .login-title   { color:#1a1a1a; }
html.light-mode, body.light-mode .login-sub     { color:#555; }
html.light-mode, body.light-mode .login-footer  { color:#888; }

/* Timeline / ticket */
html.light-mode, body.light-mode .timeline-item      { border-left-color:rgba(0,0,0,.1); }
html.light-mode, body.light-mode .tl-msg             { background:#f1f3f5; color:#1a1a1a; }
html.light-mode, body.light-mode .tl-nota            { background:#fffbeb; border-left:2px solid #f59e0b; }
html.light-mode, body.light-mode .tl-author          { color:#555; }
html.light-mode, body.light-mode .tl-time            { color:#888; }
html.light-mode, body.light-mode .tl-ticket-col      { background:#ffffff; border-color:rgba(0,0,0,.08); }

/* Misc */
html.light-mode, body.light-mode code               { background:#e9ecef; color:#333; }
html.light-mode, body.light-mode .text-dim          { color:#888; }
html.light-mode, body.light-mode .empty             { color:#888; }
html.light-mode, body.light-mode .alert             { border-color:rgba(0,0,0,.1); }
html.light-mode, body.light-mode .alert.alert-error { background:#fee2e2; color:#991b1b; border-color:#fca5a5; }
html.light-mode, body.light-mode .pagination .page-btn { background:#ffffff; border-color:rgba(0,0,0,.1); color:#555; }
html.light-mode, body.light-mode .pagination .page-btn.active { background:#3DD440; color:#000; }
html.light-mode, body.light-mode .fab               { background:#3DD440; }
html.light-mode, body.light-mode .page-info         { color:#888; }
html.light-mode, body.light-mode .sla-bar           { background:rgba(0,0,0,.08); }
html.light-mode, body.light-mode .card-title        { color:#1a1a1a; border-bottom-color:rgba(0,0,0,.06); }
html.light-mode, body.light-mode .topbar-left .page-title { color:#1a1a1a; }
html.light-mode, body.light-mode td a               { color:#2563eb; }
html.light-mode, body.light-mode .td-link:hover td  { background:rgba(0,0,0,.02); }